Skip To Main Content

Claims

Keeping our promise.

Committed to Service Excellence

When you buy insurance from AIG, you can have confidence that we stand ready to help you recover quickly when the unexpected happens. The claims operation that underpins every AIG policy is one of our greatest strengths, with a strong local claims team backed by our global network of expertise to support you when you face a loss.

The AIG Claims Advantages

Local Perspective, Global Expertise

Our claims examiners are specialised by line of business, meaning that each client can receive the right expert to manage their claim. We leverage our global claims expertise throughout our network to empower our decision-makers and provide faster outcomes for the client and their claim.

Solution Focused

AIG's segmented approach to claims ensures quick assignment to an expert handler. We provide tailored support to clients, regardless of size.

Easy To Do Business With

We work closely with clients and brokers to offer a unique claims service experience. Our team have the authority to make quick decisions at the local level and take a proactive approach to claim notifications, ensuring clients know who has taken ownership of their claim from lodgement to completion.

 

What to expect when you lodge a claim

We take pride in delivering responsive, fair, and professional service on every claim, big or small. Our claims examiners will maintain open and regular communication with you throughout the claim's lifecycle.

Notification

The claims process starts when you contact your local AIG office or your broker.

Assignment

Your claim is timely assigned to a claims examiner whose skills and experience match your needs.

Processing

The dedicated claims handler will support you throughout the entire claim process, from lodgement to completion.

Resolution

We will work to achieve the best possible outcome for your claim.