Reporting A Claim
All claims can be reported to the following email address:
aigluxembourg@aig.com
Contact details
For assistance or further information, you can reach us on:
+352 2700 72 01
AIG’s Claims Expertise
Experiencing a loss can be a devastating experience. However big or small, our priority is to resolve your claim as quickly as possible, whilst providing you with the personal and proactive support you need to get you or your business back on your feet. Not only will we help you when a claim occurs, but we will also help you mitigate potential claims in the first place. Through our global claims data, fraud trend analysis and expertise around new exposures, we help to reduce and manage your risks more effectively.
AIG has claims expertise throughout Europe whose core role is to manage the claims process from beginning to end. In the unfortunate event of a loss, our local claims teams are on hand to:
- Deal with claims enquiries quickly and accurately using local knowledge and expertise.
- Communicate with clients and their brokers on how the claim will progress and what information we require from them, at each stage of the process
- Fast track less complicated claims, ensuring fast and efficient settlement
- Work with specialist claims adjusters and lawyers on complicated claims that demand specific expertise
- Work with our clients and brokers to help minimize the financial and reputational impact of a loss
Added Value Services
In addition, we are continually developing our range of added value services to assist our clients and brokers by employing measures to prevent or reduce losses and by working with specialist in the field of claims, rehabilitation and public relations to minimize the impact of a loss when a claim has occurred.
