Complaints

We are committed to treating you fairly. In case, despite our efforts, you are not satisfied, a complaint can be made by:

• Email: luxembourg.complaints@aig.com
• Telephone: : +352 2700 72 01
• Post: AIG Europe S.A., Complaints, 35D Avenue John F. Kennedy, L-1855, Luxembourg

Please include, if available, the policy number and/or the number of the claim file, as well as the name of your contact person.

If we cannot offer you a satisfactory solution, you can also call upon:

•    The Commissariat aux Assurances
11 rue Robert Stumper
L-2557 Luxembourg
Grand-Duché de Luxembourg
Tel.: (+352) 22 69 11 - 1
caa@caa.lu

As well as (for consumers) :

•    Service National du Médiateur de la consommation
Ancien Hôtel de la Monnaie
6, rue du Palais de Justice
L-1841 Luxembourg
(+352) 46 13 11
info@mediateurconsommation.lu

•    Médiateur en Assurances
Association des Compagnies d'Assurances et de Réassurances du Grand-Duché de Luxembourg (ACA)
12, rue Erasme
L – 1468 Luxembourg
(+352) 44 21 44 1
mediateur@aca.lu


Filing a complaint does not affect your right to introduce legal proceedings.